Frequently Asked Questions
Everything you need to know about your dark journey with us.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the domestic region. International shipping can take between 10-21 business days depending on customs processing.
What is your return policy for gothic apparel?
We offer a 30-day return window for most items. Products must be in their original condition, unworn, and with all tags attached. Please note that for hygiene reasons, earrings and intimate wear cannot be returned.
Are your products vegan and cruelty-free?
Yes, we are committed to ethical fashion. The vast majority of our products are 100% vegan, and we never use real fur or leather in our collections.
How do I know which size to choose?
Each product page features a detailed size guide. Since our fits range from oversized to bodycon, we recommend measuring yourself and comparing it to our specific size chart for the best fit.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Klarna and Afterpay to make your shopping experience as seamless as possible.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to follow your package's progress until it reaches your door.